You can exchange the Physical Rail Pass after you’ve received the Exchange Order at the following locations:
The following situations may require infants to possess their own Child Rail Passes:
Once you exchange/activate your Exchange Order over the counter in Japan, you are given 30 days to utilise. Do note that start dates cannot be changed once activated.
The sale price minus a handling fee* (10% of the price: Minimum 220 yen + 20 SGD handling fee per Exchange Order).
Please visit our office at 16 Raffles Quay #16-02C/D Hong Leong Building Singapore.
Supporting documents to bring along
Terms and Conditions
* A separate handling fee will be applied.